Shipping & Returns

Shipping Policy

 

Turnaround

All orders are shipped within 48 hours

Monday - Friday 8am - 5pm.

 

Carriers

We use the following carriers to deliver our orders:

PosLaju

PosExpress

 

Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

1. Please email admin@saveon9.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

   

     SaveOn9 Dot Com

     Returns Department Tracking # 

     181, Jalan Taman Star,
     Simee,
     Ipoh, Perak.

 

3. Include in your package a signed letter stating the reason for your return. 

 

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return. 

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

 

Exchanges

If your item is not working well within the warranty period, you may get free repair service or exchange your item for a new one, and you will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

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